First of all, download and complete our Returns Form

How to return / exchange

  • return your order within 14 days for a full refund/exchange/gift card
  • only exchange for different colour or size of the same style only. We are unable to exchange for additional products
  • tick “refund” or “exchange” for the item you are returning
  • returns will be processed within 48hours from when received in depot, this may vary during busy periods
  • allow 5-7 working days for refund to appear in your account
  • return to made clo ltd returns address. See top right corner of returns form
  • we strongly recommend sending your return via tracked or signed for post as made clo ltd will not be held accountable for any missing parcels on return

Terms and conditions

Our returns policy does not affect your statutory rights. Please make sure that the items are received back in the same condition as they were sold and are in the original packaging, unworn with tags and labels intact. If items are returned worn and without tags, items will be ineligible to refund/exchange/gift card. Please also note that all items received over the 14 day returns period will be sent back to your original postage address. Please also be aware that any sale items purchased are ineligible for a cash refund and can only be exchanged for a new size or issued to a gift card.